Bet365 is primarily known as an online sportsbook. It’s one of the biggest names around, but Bet365 has made further expansions by launching its online casino. After launching in August 2019 through a partnership with the Hard Rock Casino in Atlantic City, New Jersey, Bet365 Casino marked its first steps into the US market.
As of this writing, only players in New Jersey are able to play with the Bet365 Casino, but there are plans to expand to other states in the future.
Here’s what players should expect when creating an account with Bet365 online.
Bet365 Casino offers only one welcome bonus to entice new players to create an account with them. This is unfortunate because Bet365 is known the world over for providing incredible bonuses to its sportsbook players.
There are no promo codes to enter and no special emails you need to click on to claim this bonus. All players can claim it automatically.
Check out the ‘Offers’ page on the Bet365 platform to find out more about the latest welcome bonuses.
Bet365’s welcome bonus is unlikely to get players’ excited. It’s worth just $100 and is applied in the form of a first deposit bonus.
Bet365 will match all first deposits 100% up to a maximum of $100. For players to take full advantage of the bonus, they’ll need to make a deposit of at least $100 when they create their accounts.
The bonus comes with 15x wagering requirements, which is, admittedly, lower than other casinos.
This is an extremely low value welcome bonus. To make things worse, at the start of 2020 this same welcome bonus was worth $200!
The Bet365 offers page is surprisingly bare for casino players. Sportsbook players have access to a wealth of ongoing offers, but the same can’t be said for online casino players. This means there’s no real incentive for players to login and play.
What’s more, this move from Bet365 indicates that they see the casino as little more than an addition to their sportsbook, rather than a product to enjoy all by itself.
If you’re a player who wants to extract value from USA online casinos, it’s not going to happen with Bet365.
There are no loyalty schemes available at Bet365 Casino online. No matter how much you play you’re not going to get a reward from Bet365.
For this reason, Bet365 cannot be recommended as a USA online casino that’s worth playing with if you intend on playing regularly. Most casinos now offer some sort of VIP program. There are far better options among Bet365’s competitors, in this respect.
Bet365 Casino doesn’t have a large games catalogue. In fact, it’s one of the smallest games collections in the US. There are barely more than 100 different games to play, with little variety on offer.
With most casinos having at least three times as many games, Bet365 has a long way to go if it wants to catch up with the competition.
Most of the games within the Bet365 Casino is comprised exclusively of slots games. There are no exclusive titles worth playing, either. However, Bet365 has opted to create a diversity in its games collection. You’ll find lots of different game styles when you play with this online casino in the USA.
Some of the most popular slots games include Starburst, Dancing Drums, and Kronos Unleashed. All the most popular slots titles can be found here.
There’s just one progressive jackpot slot available to play. This is Divine Fortune and it’s the biggest progressive jackpot slot in the country.
Table games are available at Bet365 Casino, but there’s only 10 different table games available to play. You have a variety of classics, such as blackjack and roulette, but there’s little in the way of creativity or innovation in these table games.
You’ll find European roulette and single-deck blackjack, which is a big plus. Let it Ride is also one of the rarely found table games that’s available to play at Bet365.
Video poker fans will be disappointed by what Bet365 Casino has to offer. There’s only a single video poker terminal. This is the standard game of video poker produced by Game King. You won’t even find the most popular terminals, such as Deuces Wild and Jacks or Better.
Recently, Bet365 has unveiled its first live casino tables. These are powered by Playtech and offer a standard selection of live dealer games, such as roulette, blackjack, and baccarat.
Bet365’s partnership with the Hard Rock Casino gives it access to the Evolution gaming studio inside. Known for powering the live tables of many popular online casinos, Evolution offers a trouble-free live dealer experience.
Live dealer games are available between the hours of 12am and 12pm EST.
If you plan on creating an account with Bet365, you need to know about the different banking options available to you. Not every online casino in the USA was created equal in this field and you want to make sure you can easily get your money into your account.
Bet365 Casino certainly falls behind its competitors when it comes to the number of payment methods on offer. Players have reported that they find it difficult to make a deposit because Bet365 doesn’t have the same number of payment options available as its competitors.
Minimum deposits and withdrawals are set at a reasonable $10 and all transactions are managed in the USD currency.
The fastest methods for getting your money into your online casino wallet is to use your credit/debit card or an e-wallet like PayPal or Skrill. These two options require only a few minutes to process.
The 7-Eleven PayNearMe system is available with Bet365, as are prepaid cards. If you live within the vicinity of Atlantic City, New Jersey, you can also make a cash deposit at the cage of the Hard Rock Casino.
Bet365 provides you with all the standard payment methods you would expect. However, it would be nice to see some of the less common payment methods that other casinos possess.
Here’s a brief rundown of the primary payment methods available to use at Bet365:
Players have reported approval problems when attempting to deposit through their credit/debit cards. There are a suitable number of alternatives, though, for getting your money into your account.
In most cases, you’ll be able to make withdrawals through the same payment method as you used to make a deposit.
Bet365 Casino has a small catalogue, but it’s worked to draft in games that demonstrate a range of styles. NetEnt and Bally are responsible for providing the majority of their slots games, with Game King covering video poker.
The live casino tables are powered by Playtech software through the Hard Rock Casino in Atlantic City, New Jersey.
Bet365 Casino is definitely an outlier when it comes to the site. The layout has been done in a way that makes you feel like you’re accessing it through a touch tablet. Navigation is easy and clear labelling makes it simple to find what you need.
The big problem is that the font choice on the site is often too small. There are also lots of annoying popups asking players to enable Flash, which also seems to appear even if you do have it enabled.
Bet365’s platform runs relatively efficiently, but there are so many irritating aspects of the site for online casino players.
Bet365’s mobile casino app is considered to be more popular than its desktop platform. This is because the chosen layout is better suited to a mobile device. Most players recommend downloading the Android/iOS app and playing mainly from there.
The gameplay on the mobile app is far superior to the desktop version. However, certain features are absent from the app, including some advanced account management features.
For playing on the go, Bet365 is a standout in the industry.
Players who need to get in touch with customer support won’t experience any issues at Bet365. Their customer support team is renowned for how proficient and accessible it is.
If you want to get in touch with Bet365 Casino, just scroll to the bottom of the page and click on the ‘Help’ button. From here you’ll see a large, detailed FAQ section answering the most common questions players tend to have.
If you need to actually contact Bet365, the easiest way is through the live chat feature. It’s available 24/7 and it never takes more than a few seconds to connect to an agent.
For non-urgent problems, you can use the 24/7 email support line. Just send them a message using the contact form on the website.
Finally, you can call Bet365 on 888-8-BET-365. This is the best way to get a resolution for more complex issues. Bet365 even pledges that if you’re not satisfied, they’ll help you to escalate your problem to the New Jersey Division of Gaming Enforcement.
What’s clear is that Bet365 goes above and beyond what most online casinos offer in terms of customer support.
Creating an account with Bet365 online takes no more than a couple of minutes. Start by clicking on the cyan ‘Join’ button in the top-right of the desktop or mobile website.
Fill in the registration form and make sure there are no typos. You’ll need to enter information like your name, address, and email.
Once you’ve worked your way through the registration form, simply click on the verification email they send you. You’ll find a link within this email and your account will be activated after clicking on it.
When players attempt to withdraw for the first time they’ll be required to verify their identities. This is a one-time process and requires you to submit a picture of a piece of photo ID. This can be anything issued by the state, such as a driving license or a passport.
It can take up to 72 hours for Bet365 to confirm your identity, but some players have reported passing the identity verification system in as little as 24 hours.
Bet365 Casino commits itself to responsible gambling through providing a range of tools for players to better control their gambling habits.
It’s possible to set both betting and deposit limits from your account dashboard. These limits are useful because once you exceed those limits you won’t be able to make any further deposits or real money wagers until those limits reset.
For players who feel like they need to take a sabbatical from the platform, they can select the self-exclusion feature. This feature will suspend your account from the casino for a pre-determined period of time.
You won’t be able to play any real money games or make any deposits. These orders cannot be lifted before they expire without a court order.
Deleting your account from Bet365 is a good option if you want to leave the platform permanently. Bet365 makes it easy for you to delete your account because all you have to do is ask them to do it.
Send a message to customer support asking them to delete your account. Ensure that you’ve removed any remaining funds from your account first. Your account will be deleted within 24 hours.
Do remember that this is a permanent step and you won’t be able to recover your account at a later date if you decide to return. It’s widely recommended that players opt for self-exclusion prior to permanent deletion.
The highest level of encryption is in place to protect player data. They respect the rights of players to keep their data private. The level of encryption used is the same as that used by banks and other sensitive organizations.
To further enhance security, players are able to set a unique PIN for when they login. It’s just another layer of security that reduces the chances of someone gaining unauthorized access to your account.
Finally, all games are genuine and Bet365 doesn’t rig any games. As well as submitting to regular independent audits, they have compiled a fair play policy so players are aware of how the games at Bet365 online work.
Bet365 Casino does have some areas in which it excels. Its customer support is second to none and they really do go the extra mile to enhance player security.
However, the lack of any ongoing offers, a low value welcome bonus, and a poor selection of games take away from what should otherwise be a premium online casino offering. In short, this is a work in progress and until more progress is made, it’s impossible to recommend this USA online casino to players.
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